Here are some of the questions that we have been asked about Bakery108. You can also refer to our Terms and Conditions for more detailed information. If you can’t find the answer to your question, please email us at Hello@Bakery108.co.uk and we’ll get back to you.
Q: How can I buy Bakery108 products?
A: Bakery108 products are available to order online at Bakery108.co.uk. We occasionally have a stall at events: sign up for our newsletter to hear about any upcoming events.
Q: Do you sell from any shops or cafes?
A: Not at this time.
Q: Can I buy / collect baked goods in person from your bakery?
A: You don’t have to – we deliver to your door! We bake from our home kitchen which isn’t a commercial premises, so customers collections are not possible.
Q: Do you have a minimum order value?
A: Yes, it is £10.00.
Q: Why does your website say that your products are all Sold Out?
A: We close our order book each Wednesday to allow us to prepare the orders for that week. But don’t worry – our products will be back on sale on Saturday morning for you to order.
Q: Do you take orders for special occasions?
A: Yes we are happy to take special occasion or larger orders. Please contact us for a chat.
Q: Do you take orders from Businesses?
A: We are happy to discuss business orders. Please contact us to discuss your requirements.
Q: How do I pay for my order?
A: Payments are made by credit or debit card at the time of ordering through our secure payment service Stripe. We do not hold any of your card details on our site. We are also proud to accept payment in Bristol Pounds – a fantastic way of keeping money in Bristol. Find out how to use it to pay for Bakery108 goods and general information on how to open a Bristol Pound account.
Q: What if I want to cancel my order?
A: You may request cancellation up until 24 hours before your order is due to be delivered, but as we bake our products to order and are selling perishable goods we reserve the right not to accept your request. We are not able to consider requests for order cancellation within 24 hours of your order’s scheduled delivery.
Q: Can I make changes to my order after I’ve placed it?
A: You can contact us to request changes to your order up until the ordering deadline for your delivery window (currently, this is 10:00 a.m. on Wednesday for Friday deliveries) and we will do our best to accommodate you. Your total amended order value must still be at least £10.
Q: Where do you deliver to?
A: Currently we deliver to our local neighbourhood in Bristol BS6 and BS7 post code areas.
Q: Do you charge for delivery?
A: Home delivery is free with our minimum £10.00 order.
Q: Can I pay to have my order delivered outside of the BS6 and BS7 area?
A: Unfortunately we don’t currently have the resources to deliver to a wider area. Do let us know if you would like us to deliver to your part of Bristol and sign up to our newsletter for any updates on our service.
Q: When do you deliver?
A: Currently our home deliveries are made on Fridays between 6 and 9 p.m.
Q: Can I have my order delivered on another day or at another time?
A: As we are a home-based microbakery, we cannot do regular home deliveries outside of Friday evenings at the present. Do let us know if there is another day you would like us to deliver on and sign up to our newsletter for any updates on our service. If you have a large or special occasion order, we are happy to consider other delivery days/times.
Q: What if I can’t be at home during my delivery time?
A: If you know that you won’t be at home to receive your order during your delivery window, please contact us with instructions on where we can leave your order. This could be with a neighbour or in a safe place on your property, like a porch. We can’t accept any liability for loss or damage to your order once it has been delivered according to your instructions (unless it is caused by our negligence).
Q: If I miss my delivery window, can you bring it later or the next day?
A: We are not able to make repeat attempts at delivery. If there is no one at home when we are scheduled to deliver your order we will try to telephone you for instructions on where it can be left. If we can’t get hold of you we will leave your order outside your property and put a note through your door indicating where it has been left.
Q: How will you deliver my order?
A: We currently deliver orders by car or on foot. We hope to deliver by cargo bicycle in the future!
Q: How do I report a problem with my order?
A: Please check your order as soon as it arrives. In the unlikely event that anything is missing, damaged or incorrect, please let us know within 24 hours of receiving your order. We will either offer to replace any items necessary (or offer a substitute item if your original choice is unavailable) or offer to refund the purchase price of the items.
Q: What if I’m unhappy with my order?
A: We hope you will be delighted with your Bakery108 order, but if you are not happy with any of the items you have ordered or with our delivery service, please contact us and we will do our best to resolve the problem.
Q: Is your bread real sourdough?
A: Yes! All of our breads are made with a starter and are fermented over 24-48 hours. We do not use improvers or additives. Our Rye Sourdough loaves are made without yeast. Our other breads use small amounts of yeast. Taste the difference!
Q: Do you sell gluten-free Breads or Cakes?
A: As we bake our products in a home kitchen environment, we are not able to offer gluten-free breads and cakes. We do bake Spelt Breads which are lower in gluten and some of our cakes (such as our Friands) are made without gluten ingredients. Please contact us if you have any questions.
Q: Do you sell nut-free / egg-free / dairy-free Breads or Cakes?
A: All of our product descriptions include allergen advice, and each product is delivered with a label indicating any allergens present in the recipe for that product. However, as all of our baking is done in a home kitchen that handles wheat, eggs, dairy, nuts and other allergens, we cannot guarantee the absence of traces of any allergen not listed. If you need more information about allergens, please contact us.
Q: Can I suggest a Bread or Cake that I would like you to make?
A: Yes, please get in touch if you have a favourite Bread or Cake that you would like to suggest. We’ll let you know if we add it to our range or feature it as a Bread or Cake of the Month.
Q: Are you registered with the Local Authority?
A: Yes, Bakery108 is a registered Food Producer with Bristol City Council. We were inspected on the 16th of February 2018 and received a 5* Food Hygiene rating.
Q: Why is your company address listed as Portishead?
A: Bakery108 is based at a private home in St. Andrews, Bristol. As we are a Limited Company whose Registered Address is a matter of public record, we use the business address of our lovely accountant Charlotte in Portishead for this purpose.
Q: Why are you called Bakery108 – is that the number of your house?
A: No, it’s not the house number, but it is significant. Find out the answer to that question in our first blog post.