Privacy and cookie policy

Bakery108 takes your privacy seriously.  This policy explains what personal information we collect, why we collect it, how we use it and keep it secure, and for how long.  It also explains who has access to your information and your choices around sharing your personal information.

We may change this Policy from time to time, so please check this page occasionally to ensure that you are happy with any changes.  By using our website, you are agreeing to be bound by this Policy.

 

Who We Are

Bakery108 is a Limited Company registered in England and Wales, no. 10928920.  Our registered address is 72 High Street, Portishead, Bristol BS20 6EH.  Bakery108 is the Controller of any personal information we collect.  Any questions or complaints  about our policy and how we handle your information can be directed to our Data Protection Officer, Carla Shepherd by emailing Hello@Bakery108.co.uk, writing to the address above, or by telephoning 07437452221.  

 

Privacy

What personal information do we collect from you?

  • We collect your name, email address, street address and telephone contact details from you when you place an order on our website.
  • We collect your payment information (credit / debit card number & billing address or Bristol Pound account details) when you place an order on our website.
  • We collect your email address when you choose to subscribe to our regular newsletter.
  • We collect information on your use of our website through ‘cookies’.  You can read more about our use of cookies later in this document.
  • We collect your email address (and your name if you choose to provide it) when you contact us by email.

 

Why do we collect your personal information?

  • We collect your name, email address, street address and telephone contact details so that we can keep you informed about your order and process your order.
  • We collect your payment information so that we can process your order.
  • If you have elected to receive our newsletter, we collect your email address so that we can let you know about similar products that Bakery108 thinks you might be interested in.  
  • We collect cookie information to provide you with a better website experience  and to help us analyse how you use our site.
  • We collect your email address when you contact us so that we can reply to your query.

 

Who has access to your personal information?

  • Bakery108 employees and hired third-parties (such as web developers) will have access to the personal information you provide when placing an order.
  • Bakery108 will not sell or rent your information to third parties, and we will not share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf:  Bakery108 will pass your personal information on to service providers for the purpose of completing tasks and providing services to you (for example, to process payments for an order or to send out our newsletter).  Details of our these service providers (along with links to their privacy policies) are detailed below.

 

How do we use and store your personal information?

  • The personal information given to us for ordering purposes is securely stored on our server which itself is owned, operated and hosted by Kualo Ltd. You can read about Kualo’s Privacy Policy here: https://www.iubenda.com/privacy-policy/698140/legal. In addition, paper versions of your personal information are created to help us make our deliveries.  These paper records are also securely stored after delivery has taken place.
  • Your payment information is not collected or held by Bakery108.  Credit and Debit card payments are securely processed by Stripe Inc.  You can read about Stripe’s Privacy Policy here:  https://stripe.com/gb/privacy .  If you choose to pay by Bristol Pound, your payment will be securely processed by Bristol Credit Union.  You can read about Bristol Credit Union’s Privacy Policy here:  http://www.bristolcreditunion.org/content.asp?section=238
  • Email addresses that are collected for our newsletter are securely stored by MailChimp.  You can read about MailChimp’s Privacy Policy here:  https://mailchimp.com/legal/privacy/
  • Some unique identifiers are stored by your browser via ‘cookies’. You can read more about our use of cookies later in this document.
  • Email addresses that are collected when you contact us are securely stored by  Google.  You can read about Google’s Privacy Policy here:  https://www.google.com/policies/privacy/

 

How long do we keep your personal information?

  • Personal information collected for processing orders will be kept for two years after the your last order was placed.
  • Email addresses collected for our newsletter will be kept until you choose to stop receiving our newsletter.  
  • Cookies are stored on your own computer and expire at different times. You can read more about our use of cookies later in this document.
  • Email addresses collected when you contact us will be kept for two years after your last contact with us.

 

Your choices

  • You must provide us with the required personal information (including payment information) when placing an order.  If you do not provide this information, we will not be able to accept your order.
  • You have a choice about whether or not you wish to receive information from us in the form of our newsletter.  You can also stop receiving our newsletter at any time by clicking the ‘Unsubscribe’ button at the end of the newsletter, or by contact us at Hello@Bakery108.co.uk or telephoning us on 07437452221.
  • If you do not want us to collect cookie information, you can set your browser to block all cookies.  However, it’s important to remember that some of our website’s functions may not work properly if your cookies are disabled. You can read more about our use of cookies later in this document.
  • If you have contacted us by email, you can choose to have your email address deleted from our records at any time by contacting us.

 

How can you update and access your Personal Information?

The accuracy of your information is important to us. If any of the information we hold is inaccurate or out of date, please email us at: Hello@Bakery108.co.uk or telephone us on 07437452221. You have the right to ask for a copy of the information that Bakery108 holds about you and to receive this information within one month.

You have the right to erasure (the right to be forgotten) whereby we delete all the uniquely identifiable data we have stored about you. If you would like to request this, please contact us at Hello@Bakery108.co.uk or telephone us on 07437452221.

 

Links to other websites

Our website may contain links to websites run by other organisations.  This Privacy Policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit.  We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

16 or Under

We wish to protect the privacy of children aged 16 or under.  If you are under 16, please get your parent or guardian’s permission before you provide us with any personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through our website, the personal information you provide us may be transferred to countries outside the European Union (‘EU’).  By way of example, this may happen if any of our servers are, from time to time, located in a country outside of the EU.  These countries may not have similar data protection laws to the UK.  By submitting your personal information, you are agreeing to this transfer, storing, or processing.  If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

 

Cookies

What are cookies?

Cookies are very small text files that are stored on your computer or mobile devices when you visit a website. They generally track, save and store information about your interactions with the website and are usually required for the site to run as effectively as possible. They allow us to know things like – have you been here before, what’s in your shopping basket or are you logged in, so that the site can function appropriately. They are also commonly used to analyse how visitors use the site so that we know where to make improvements.

Cookies are nothing to be afraid of and are a common part of using the modern Internet. A European Commission analysis published in February 2015 found that across Europe an average website sets 34.6 cookies – so they really aren’t uncommon.

 

Why do we use cookies?

We don’t use many cookies. The ones we do use are to help give you a better user experience and also to help us understand more about how the site’s being used so that we can improve it in the future. Some of them are for our benefit, such as user analytics and website usage data, and others are for your benefit, such as providing a functional e-commerce and payment gateway solution.

 

The cookies we use

We don’t use that many cookies, but here is some information about the cookies we do use and what they’re for.

 

  • _ga: This cookie is set by Google Analytics and is used to identify unique users of the website and helps us to track how the site is used and where we can make improvements. It identifies you via a unique ‘client ID’ which is randomly generated and does not contain any personal information about you. It expires after 2 year. More info. You can opt-out of our Google Analytics tracking by using this tool.
  • __stripe_mid, __stripe_orig_props, _ga, cid, country, machine_identifier, mp_#, mp_mixpanel__c, private_machine_identifier and stripe.csrf: These cookies are set and used by our payment gateway Stripe for handling payment transactions.
  • catAccCookies: This cookie is set by a plugin used on our website called Cookie Consent which powers the cookie consent popup that you should have seen when you first visited our site. This cookie tells the browser that you’ve accepted the cookies so that it doesn’t ask you every time. It expires after 30 days.
  • wordpress_logged_in_: This cookie is set by WordPress which is the content management system that our website is built using and it tells the site if you’re logged in. This means we can give you access to your account on the site. It is a ‘session’ cookie, which means it expires as soon as you close the site.
  • wordpress_sec_: This cookie is also set by WordPress and helps manage a logged in user. It is a ‘session’ cookie, which means it expires as soon as you close the site.
  • wordpress_test_cookie: This cookie is set as part of WordPress and tests whether or not the browser has cookies enabled. It is a ‘session’ cookie, which means it expires as soon as you close the site.
  • wp-settings-#: This cookie is set by WordPress and the number on the end records the database ID of the logged in user. We use this to help decide what logged in users can and can’t see – for example, an admin can see more than just a customer. It expires after 1 year or once you log out.
  • wp-settings-time-#: This cookie is set by WordPress and the number on the end records the database ID of the logged in user. We use this to help customise your view of the admin interface and possibly also the main site interface. It expires after 1 year or once you log out.
  • csrftoken, rur and urlgen: These cookies are set by Instagram and help the site show you our latest Instagram images in the footer. Two of them are session cookies so will expire when you close the site, and the other expires in 5 days.
  • woocommerce_cart_hash and woocommerce_items_in_cart: These cookies are set by WooCommerce which powers the e-commerce side of the site. They contain information about the cart/basket as a whole and helps WooCommerce know then the cart changes. These are both session cookies so will expire when you close the site.
  • wp_woocommerce_session_#: This cookie is also set by WooCommerce. It contains a unique code for each customer so that it knows where to find your cart data in the database. No personal information is stored. This cookie will expire after 48 hours.

 

How you can block or delete cookies

You can block or delete any cookies, although this may stop websites from functioning properly. Without cookies enabled the site won’t know what’s in your basket and so you may not be able to make purchases successfully.

All modern browsers allow you to change your cookie settings, and you can usually find these in the ‘settings’ or ‘preferences’ menu. Here are some links to help you depending what browser you are using.

You can visit the following sites if you would like more information about managing cookies:

 

How you can see the cookies that are set

Cookies aren’t invisible code that you can’t access. You can see your cookies with your own eyes via your browser. How to view cookies

 

Review of this Policy

We keep this Policy under regular review.  This policy was last updated in November 2017.

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